GBG Law receives enquiries from people by telephone through our helpline and by Email.
When you contact us, we set up a record (we call this a case) for you containing the details of your enquiry and your contact details. We do this so that, if you need to contact us again, you will not have to repeat the information that you have provided.
Three types of requests for assistance come into our project:
- We receive enquiries from people that feel that they have been treated badly by a public sector (local, government or other public funded) service and who are not sure what they can do;
- We receive enquiries from people who have pursued an organisation's complaints process whether they are still within this process or where they have exhausted it and they remain unhappy;
- We receive enquiries from people who either wish to take a local, government or other public funded service to Court or where they are being taken to Court by one.
GBG Law has limited resources and we always aim to point (signpost) people to the best sources of support. Before we can assist with a case directly, people must demonstrate that they have tried all of the organisations that we point them to including Community Legal Advice and Solicitor's firms recommended by them. This is because they and other organisations receive financial support. That said, Sometimes signposting people to other sources of support is not appropriate, for example, we may be aware that the source of support has a poor record in helping with certain or all cases that we have referred to them. This section is intended to show you how we tell the difference and the process that we follow.
You can find out more by selecting from the options on the right.